Geeks Express ("we," "our," or "us") is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our services.

1. Information We Collect

We may collect the following types of information when you interact with us:

1.1 Personal Information:

• Name
• Contact details (phone number, email address, address)
• Payment information

1.2 Device Information:

• Device make and model
• Serial number or IMEI
• Hardware and software details

1.3 Repair Data:

• Files and data stored on your device (if relevant for repair)
• Diagnostic and repair logs

1.4 Communications:

• Emails, calls, and messages exchanged with us

2. How We Use Your Information

We use the collected information for:

• Providing repair and maintenance services.
• Diagnosing and resolving technical issues.
• Processing payments and generating invoices.
• Communicating updates about your repair status.
• Improving our services and customer experience.

3. Information Sharing

We do not sell or share your personal information with third parties, except in the following cases:

• Service Providers: Third-party partners (e.g., software providers) who assist in delivering our services.
• Legal Obligations: When required by law or to comply with legal processes.
• Consent: With your explicit permission for specific purposes.

4. Data Security

We take the security of your information seriously and implement appropriate measures, including:

• Secure storage systems for physical and digital data.
• Restricted access to your information to authorized personnel only.

5. Retention of Data

We retain your information only as long as necessary for:

• Providing our services.
• Complying with legal obligations.
• Resolving disputes and enforcing agreements.

Once no longer needed, data is securely deleted or anonymized.

6. Your Rights

You have the following rights regarding your information:

• Access: Request details of the personal information we hold about you.
• Correction: Update or correct your personal information.
• Deletion: Request the deletion of your information, subject to legal requirements.
• Objection: Object to certain types of data use, such as marketing.

To exercise these rights, contact us at 1300 433 546

7. Cookies and Tracking Technologies

Our website may use cookies to improve user experience. You can manage cookie preferences through your browser settings.

8. Third-Party Links

Our website or services may contain links to third-party sites. We are not responsible for their privacy practices and recommend reviewing their policies.

9. Changes to this Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Marketing

You may be sent direct marketing information such as promotions. This may be by sending you an e-mail, SMS or via mobile or telephone

It is easy to optout to stop receiving such information.